Monthly Archives: October 2020

Apprentice/Helper

We are looking for committed, professional people with a positive attitude. Some residential garage door experience preferred. This role will usually be teamed up with a senior installer.  We offer a lot of on the job training and opportunities for progression.

Responsibilities include, but are not limited to the following:

  • Customer service – visiting assigned commercial and residential customers to identify needs and present options for repair and new business, presenting quotes (door type, opener, other features);
  • Represent the company in a professional manner and appearance;
  • Help Senior Installer to diagnose garage door and opener issues, install, and perform other work;
  • Drive company vehicle to pick up materials from vendors and deliver to job sites, driving from job to job;
  • Maintain appropriate inventory on truck;
  • General warehouse and inventory duties;
  • Problem solving;
  • Diagnose garage door and opener issues;
  • Able to lift and carry 50-100 lbs., climb on ladders and complete any other installation activities as required (job can be very physical);
  • Keep job sites clean and properly dispose of materials;
  • Keep truck clean and operational at all times and maintain appropriate inventory on truck;
  • Completion of all forms and documentation in a timely and appropriate manner; and
  • Other duties as assigned

General:

  • Maintain a valid driver’s license with a clean driving record
  • Act as an ambassador of the company with all employees and customers;
  • Maintain an emphasis on a safety culture, customer service, and efficiency as top priorities;
  • Work with other team members to ensure a high level of effectiveness;
  • Communicate issues and successes to appropriate superior(s) in a timely manner;
  • Communicate all information and instructions respectfully; and
  • Follow all regulations and company policies and procedures

Benefits:

  • Vision care
  • Dental care
  • Extended health care

Experience:

  • Clean driving record: 5 years (Required)
  • Mechanical: 1 year (Preferred)
  • Relevant work: 3 years (Required)

Senior Installer

Reporting to the President or Operations Manager, this role is responsible for the repair, service and installation of commercial and industrial overhead and high-speed doors and loading dock equipment including dock levelers, truck locks, bumpers and dock seals, equipment, etc.

Busy year round, we offer competitive compensation and benefits. We are committed to making this one of the best door companies to work for in the broader GTA.

Pre-requisites of the Job

  • Minimum of 3-5 years’ experience of installation and servicing of commercial/industrial overhead doors and loading docks
  • Knowledge and experience trouble shooting, repairing, maintaining and installing
  • Experience administering preventative maintenance programs for commercial/industrial overhead doors and loading docks
  • Knowledgeable and experienced using power and hand tools
  • Able to work outdoors in all seasons and able to lift and carry 50-100 lbs., climb on ladders and complete any other installation activities as required (job can be very physical);
  • Must have a valid driver’s license in good standing and a clean driving record
  • Must be comfortable working on ladders and at heights

Job Responsibilities – This position is responsible for, but not limited to, the following functions:

  • Installation and Repair: installing, troubleshooting/diagnosis and repair of commercial/industrial overhead doors, loading docks, and related equipment, make repairs in accordance with equipment manufacturers, problem solving
  • Customer service: visiting assigned commercial customers to identify needs and present options for repair and new business, presenting quotes (door type, opener, other features); provide excellent customer service and be able to communicate effectively with customers and coworkers
  • Productivity: manage your time effectively while traveling in service truck from job site to job site
  • Leadership: Own supervision, supervise and train apprentices and coworkers as required
  • Truck maintenance, service inventory
  • Other duties as assigned

Skills, Requirements and Certification

  • A team player with a positive attitude and mindset to do the right thing for our customers
  • Excellent communications skills (oral and written)
  • Excellent interpersonal skills
  • Professional manner and appearance; this is a customer-facing role
  • Extremely well organized
  • Self-starter and takes initiative, willing to take on more responsibility
  • Flexible as days can be unpredictable; some overtime may be required and requirement on a rotation basis
  • Mechanical aptitude and must be proficient with electrical, hydraulic, arc welding and using oxy-acetylene cutters
  • WHIMIS, Working at Heights training required; IDC certification an asset
  • Experience with overhead doors and commercial high-speed doors, as well as knowledge of door and operator types
  • Ability to prioritize and complete multiple/competing tasks and ensure deadlines are met

Benefits:

  • Vision care
  • Dental care
  • Extended health care

Experience:

  • Clean driving record: 5 years (Required)
  • Mechanical: 1 year (Preferred)
  • Relevant work: 3 years (Required)

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